Tracking Events
Every tracking event returned by the Track endpoint includes a code, a customer-facing description, and a high-level eventCategory with a stable eventCategoryId. Use this table to map between them.
Descriptions are subject to change.
| Event code | Event description | Event category | Event category ID |
|---|---|---|---|
| DR | A label was created for your order. We'll notify you when APC gets it. | Data Received | 1 |
| 1 | Your order is on the way to its next stop. | In Transit | 7 |
| 2 | Your order was received by customs for inspection. | Customs | 8 |
| 3 | Your order cleared customs. | Customs | 8 |
| 4 | Your order is making a stop and will resume transit shortly. | In Transit | 7 |
| 8 | Your order is out for delivery. | Out for Delivery | 10 |
| 9 | Your order is on the way. | In Transit | 7 |
| 10 | There's an issue with the delivery address and the courier can't complete delivery. Please contact the carrier using your Package ID to update the details or arrange another attempt. | Exception - Address Issue | 16 |
| 11 | Your order was delivered! | Delivered | 14 |
| 14 | The package could not be delivered as planned by the courier. For more details, contact the carrier using your Package ID. | Exception - Returned to Sender | 23 |
| 17 | Your order is available for pickup. | Available for Pickup | 13 |
| 18 | The package wasn't picked up within the carrier's timeframe. For more information on what happens next, contact the carrier using your Package ID. | Exception - Unclaimed | 24 |
| 21 | Your order was handed to a partner courier. | In Transit | 7 |
| 24 | Your order is on the way but delayed. | Delayed | 9 |
| 25 | A delivery attempt was made, and the courier left a note. | Delivery Attempted | 11 |
| 26 | Your order is on its way to the airport. | In Transit | 7 |
| 27 | There's a problem with your order, which is now on hold. | On Hold | 4 |
| 28 | Your order was out for delivery but couldn't be delivered. The courier will try again. | Delivery Attempted | 11 |
| 30 | Your order arrived at an airport terminal. | In Transit | 7 |
| 31 | Your order left the airport. | In Transit | 7 |
| 32 | Your order is making a stop and will resume transit shortly. | In Transit | 7 |
| 33 | Your order is on hold in customs. | On Hold | 4 |
| 34 | Your order is on the way but delayed. | Delayed | 9 |
| 35 | The courier picked up your order. | In Transit | 7 |
| 36 | There's a problem with your order, which is now on hold. | On Hold | 4 |
| 37 | Your order was lost in transit. Please contact your merchant. | Exception - Lost | 21 |
| 39 | Your order info was updated. | Information/Update | 26 |
| 50 | Your order has arrived at APC. | Scanned at APC | 5 |
| 51 | Your order arrived at an EU processing center. | In Transit | 7 |
| 52 | Your order is on the way to your country. | In Transit | 7 |
| 53 | The package was reported as damaged during transit. Please contact the carrier using your Package ID for more information on what happens next. | Damaged | 18 |
| 54 | Your order is on the way. | In Transit | 7 |
| 55 | The package was refused at delivery or pickup. If this wasn't intentional, reach out to the carrier using your Package ID. | Exception - Refused by Recipient | 22 |
| 56 | Your order has been picked up. | In Transit | 7 |
| 57 | Your order arrived at a local courier. | In Transit | 7 |
| 58 | We are waiting for order details from the store and will process your order soon. | On Hold | 4 |
| 59 | The package was reported as damaged during transit. Please contact the carrier using your Package ID for more information on what happens next. | Damaged | 18 |
| 60 | The package could not be delivered as planned by the courier. For more details, contact the carrier using your Package ID. | Exception - Returned to Sender | 23 |
| 61 | Your order arrived at a delivery office. | In Transit | 7 |
| 62 | Your order arrived at a collection point for pickup. | Available for Pickup | 13 |
| 63 | Your order is on the way to its next stop. | In Transit | 7 |
| 64 | Your order is in country. | In Transit | 7 |
| 65 | Your order is on the way to Germany. | In Transit | 7 |
| 66 | Your order is on the way to Vancouver Processing. | In Transit | 7 |
| 67 | Your order is on the way to the Calgary Processing. | In Transit | 7 |
| 68 | Your order is on the way to the Winnipeg Processing. | In Transit | 7 |
| 69 | Your order is on the way to the Halifax Processing. | In Transit | 7 |
| 70 | Your order is on hold until customs charges are paid. | On Hold | 4 |
| 71 | A label was created for your order. We'll notify you when APC gets it. | Data Received | 1 |
| 72 | Canada Post received your order; expect delivery soon. | In Transit | 7 |
| 73 | This order's tracking number has no further movement. | Exception - Undeliverable (Other) | 25 |
| 74 | A delivery attempt was made; the courier will contact you soon. | Delivery Attempted | 11 |
| 75 | Your order may be delayed due to labor strikes. | Delayed | 9 |
| 76 | Your order is on the way to its next stop. | In Transit | 7 |
| 77 | Your order arrived at a post office. | In Transit | 7 |
| 78 | Your order is making a stop and will resume transit shortly. | In Transit | 7 |
| 79 | An attempt was made to call you about your order. | Contact Attempted | 12 |
| 80 | An attempt was made to call you about your order again. | Contact Attempted | 12 |
| 81 | Your order is on its way to the seaport. | In Transit | 7 |
| 82 | Your order arrived at the seaport. | In Transit | 7 |
| 83 | Your order is heading to a Canada sorting hub. | In Transit | 7 |
| 84 | Your order is on the way but delayed by USPS. | Delayed | 9 |
| 85 | Your order was processed and is heading to your region. | In Transit | 7 |
| 86 | Your order is in flight to Europe. | In Transit | 7 |
| 87 | Your order landed in Europe. | In Transit | 7 |
| 88 | Your order is on hold due to delivery service suspension. | On Hold | 4 |
| 89 | We got the info we needed; your order will be on its way soon. | Information/Update | 26 |
| 91 | Your order is awaiting processing. | In Transit | 7 |
| 100 | Your order arrived at Canada Post. | In Transit | 7 |
| 101 | Your order was delivered! | Delivered | 14 |
| 102 | Your order arrived at the local courier's office. | In Transit | 7 |
| 201 | Your order was picked up by the recipient. | Delivered | 14 |
| 202 | Your order was picked up from the store. | Delivered | 14 |
| 203 | Your order was delivered to an alternate delivery point. | Delivered | 14 |
| 204 | Your order was delivered to the back door. | Delivered | 14 |
| 206 | Your order was delivered to a community mail box. | Delivered | 14 |
| 207 | Your order was delivered to a building manager. | Delivered | 14 |
| 208 | Your order was delivered to a DPD ParcelShop. | Delivered | 14 |
| 209 | Your order was delivered to the front door. | Delivered | 14 |
| 210 | Your order was delivered to the garage. | Delivered | 14 |
| 211 | Your order was delivered to a locker or collection point. | Delivered | 14 |
| 212 | Your order was delivered to a mailroom. | Delivered | 14 |
| 213 | Your order was delivered to a neighbour or delivery partner. | Delivered | 14 |
| 214 | Your order was delivered to a parcel box. | Delivered | 14 |
| 215 | Your order was delivered to a safe place. | Delivered | 14 |
| 216 | Your order was delivered to the requested location. | Delivered | 14 |
| 217 | Your order was delivered to a side door. | Delivered | 14 |
| 218 | Your order is being processed at customs. | Customs | 8 |
| 219 | Your order is pending ID. | Information/Update | 26 |
| 220 | Your order is being inspected by customs. | Customs | 8 |
| 222 | Your order is experiencing a delay in customs. | Delayed | 9 |
| 223 | Your order is experiencing a delay at the airport. | Delayed | 9 |
| 224 | Your order will be with the local courier soon. | In Transit | 7 |
| 225 | Your order is on its way to customs. | In Transit | 7 |
| 226 | There are trucking delays in your region that may delay your order delivery. | Delayed | 9 |
| 227 | Your order is pending customs clearance. | Customs | 8 |
| 228 | The package could not be delivered as planned by the courier. For more details, contact the carrier using your Package ID. | Exception - Cancelled | 17 |
| 300 | An attempt was made to contact you about your order. | Contact Attempted | 12 |
| 301 | An attempt was made to contact you about your order again. | Contact Attempted | 12 |
| 302 | An attempt was made to email you about your order. | Contact Attempted | 12 |
| 303 | An attempt was made to email you about your order again. | Contact Attempted | 12 |
| 304 | Customs requires more info to release your order. | Customs | 8 |
| 305 | Your order may experience weather delays. | Delayed | 9 |
| 306 | Your order may be delayed due to public disruptions. | Delayed | 9 |
| 307 | The courier made a delivery attempt and will try again next business day. | Delivery Attempted | 11 |
| 308 | A final attempt was made to deliver your order. | Delivery Attempted | 11 |
| 309 | The courier needs to verify a valid ID before delivering the package. Make sure you have a valid ID ready, or contact the carrier using your Package ID to arrange a pickup or delivery. | Exception - Undeliverable (Other) | 25 |
| 310 | The Customs Authority has not cleared this package for delivery. Please contact the carrier using your Package ID for more information on what happens next. | Exception - Failed Customs | 20 |
| 311 | Your order has left APC and is on the road to Canada. | In Transit | 7 |
| 312 | Your order has left APC and is on the road to Mexico. | In Transit | 7 |
| 313 | Your order has left APC and is on its way to the airport. | In Transit | 7 |
| 314 | Your order is in flight. | In Transit | 7 |
| 315 | Your order has landed. | In Transit | 7 |
| 316 | Your order arrived at a USPS facility. | In Transit | 7 |
| 317 | Your order was processed and left the USPS facility. | In Transit | 7 |
| 318 | Your order was released from hold. | In Transit | 7 |
| 319 | Package is ready for pickup and it's nearing the end of the carrier's hold limit. Please collect it from the carrier as soon as possible using your Package ID. | Available for Pickup | 13 |
| 320 | Your delivery date was updated by the local courier. | In Transit | 7 |
| 321 | Your order is being held under quarantine. | On Hold | 4 |
| 322 | Your order may be delayed due to power outages in the area. | Delayed | 9 |
| 323 | Your order will be delivered on the next business day. | In Transit | 7 |
| 324 | Apologies! Due to postal strikes, your order is delayed. Tracking will resume once the strike ends. | Delayed | 9 |
| 325 | Apologies! Due to postal strikes, your order is delayed. It is securely stored, and tracking will resume once the strike ends. | Delayed | 9 |
| 326 | Your order is staged and pending acceptance by processing facility. Expect delays due to backlogs with Canada Post. | Delayed | 9 |
| 327 | Will be delivered by 3rd party. | Delivered | 14 |
| 328 | The package could not be delivered as planned by the courier. For more details, contact the carrier using your Package ID. | Exception - Returned to Sender | 23 |
| 329 | Your order was handed to a partner courier. | In Transit | 7 |
| 330 | Arrived at APC, awaiting Duty & Tax payment. Check Email for Payment Link | Customs | 8 |
| 331 | Duties and tax payment refused, your package is being returned to shipper | Exception - Refused by Recipient | 22 |
| 332 | Duty & Tax payment processed. Delivery updates to follow. | Customs | 8 |
| 333 | Arrived at APC - Awaiting Duty & Tax Payment | Customs | 8 |
| 334 | Still On Hold - Awaiting Duty & Tax payment | Customs | 8 |
| 335 | Duty & Tax Payment Not Received - On Hold for Export | Customs | 8 |
| 340 | Your order has been rerouted to a different tracking number | In Transit | 7 |
| 892 | Your order is in your area and ready to be delivered. | In Transit | 7 |
| 911 | We processed your order and will ship it to you soon. | Ready for Export | 6 |
| 912 | Your order has left APC and is on the way to your region. | In Transit | 7 |
| 920 | Your order has an issue, but we'll fix it and send it to you soon. | On Hold | 4 |